At My Solution IT , customer satisfaction is at the heart of everything we do. While we strive to deliver flawless digital products and services, we understand that issues can occasionally arise. That’s why we have a clear, fair refund policy to support you when things don’t go as expected.

1. Eligibility for Refunds
Due to the nature of digital goods, all sales are generally final. However, refunds may be granted under the following conditions:

The digital product is defective, corrupted, or cannot be accessed.

The product was not delivered due to a technical error on our side.

2. When Refunds Are Not Available
We are unable to offer refunds in these situations:

You changed your mind after completing the purchase.

You accidentally bought the wrong product.

Your system is not compatible with the product (please verify system requirements before purchase).

Your refund request is submitted more than 7 days after the purchase date.

3. How to Request a Refund
To initiate a refund request, please contact our support team with the following details:

Your order number

A clear description of the issue

Proof of purchase (e.g., payment confirmation or receipt)

Email: [email protected]
Phone: +880 1973-717741

4. Processing Time
Once we receive your refund request, our team will review it and notify you of the decision. If your refund is approved, it will be processed within 7–10 business days via your original payment method.

5. Exchange Option
If the product is faulty or inaccessible, you can request an exchange for the same product instead of a refund. Exchanges are assessed individually, based on the specific issue.

6. Important Note on Digital Downloads
Due to the instant-access nature of digital downloads, refunds are rarely approved unless the product is defective or not delivered.

7. Need Help?
If you have any questions about this policy or need help with a product you purchased, don’t hesitate to contact us. Our team is here to help you have a smooth and satisfying experience.

We appreciate your trust in My Solution IT  and are always here to support you!